Refund & Cancellation Policy

This policy covers all products sold by Four Lights Analytics LLC ("we," "us"), including Store Closure Watch and Dog Birthday Cake Finder. Payments for all products are processed by Stripe. Charges appear on your statement from Four Lights Analytics LLC.

Subscriptions

Subscriptions include Store Closure Watch (monthly or annual) and featured-listing subscriptions on Dog Birthday Cake Finder.

• Cancel anytime. You can cancel through the Stripe customer portal (linked in every receipt email) or by emailing support@fourlightsanalytics.com. No phone call required.
• Access after cancellation. When you cancel, your subscription remains active through the end of the billing period you have already paid for, then does not renew. We do not charge cancellation fees.
• Renewals. Subscriptions renew automatically. For annual plans, we send a reminder email before renewal. To avoid a renewal charge, cancel before the renewal date.
• Refunds on subscription payments. Payments already made are generally non-refundable, with two exceptions: (1) if you were charged in error (for example, a duplicate charge or a charge after a confirmed cancellation), we will refund it in full; and (2) if you contact us within 7 days of your first paid charge and are not satisfied, we will refund that first charge in full.

One-off purchases and custom reports

Some products are purchased once rather than by subscription — for example, Store Closure Watch's Custom Data Pull and Regional Deep Dive reports, which are prepared to order from our data. Because these are produced specifically for you, they are non-refundable once work has begun, except:

• we are unable to deliver the report as scoped — we will refund it in full;
• the delivered product is materially not as described — contact support@fourlightsanalytics.com within 14 days and we will correct it or refund it; or
• a refund is required by applicable law.

How to request a refund

Email support@fourlightsanalytics.com with the email address you used at checkout and, if available, your Stripe receipt number. We respond within one business day and issue approved refunds to the original payment method. Refunds typically appear within 5–10 business days, depending on your bank.

Contact

Four Lights Analytics LLC
2501 Chatham Rd, Suite N, Springfield, IL 62704
support@fourlightsanalytics.com · +1 (630) 733-7088